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FAQs

Customer Service

Do you have a toll-free number I can call to speak with a phone agent?

The Marijuana-us contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call or text (702) 213-5093 for assistance.

When is the Marijuana-us Customer Service department open?

The Marijuana-us contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. Please call or Text (702) 213-5093 for assistance.

On which days is the Marijuana-us Customer Service department closed?

The Marijuana-us contact center will be closed on the following days:

  • January 1st (New Year’s Day)
  • Memorial Day
  • July 4th (Independence Day)
  • Labor Day
  • Thanksgiving
  • December 25th (Christmas Day)

Website

General website question?

For general website questions, please see our website FAQ

Payment

Which payment methods do you accept?

Orders must be paid for by Bitcoin, Zelle, Credit card(verified by visa only),  only.

 

Why this method of payments?

We try our best to keep customers information secure, and discretion is admire when it comes to ordering from us.


Orders

How will I know when you’ve received my order?

You will receive a confirmation email from Marijuana-us.com when your order is received. If you have not received a confirmation email within 24 hours of placing your order, please check your junk e-mail folder and call (702) 213-5093 if it is not there.

How long does it take to process my order?

We begin processing your order as soon as the order is submitted, but processing may take longer should we need. because we vacuum sealed every package.

When will I receive my order?

There are two easy ways to stay up to date on your order. Once your order has processed, we will send you a shipping confirmation email including a link to track your order. You may also log in to your account and see status in the order history section.

What happens if you cannot fulfill my order?

All orders are subject to final approval by us. In addition, your order may be subject to federal, state, or local restrictions.

If we are unable to accept your order, in whole or in part, we will inform you of this and will not charge you for the Strains that cannot be ordered. This might be because: the item(s) you ordered are out of stock, we have identified an error in the price or description of the Product, there are legal restrictions applicable to your order, we are unable to meet a delivery deadline you have specified, or any other reason we deem appropriate.

Can I change my delivery address after my order has been sent?

No. You cannot change the delivery address once an order has been processed. Order processing begins once your order is submitted on the checkout page and cannot be recalled. You can call (702) 213-5093, to determine the status of your order and request assistance.

Can I add items to an existing order?

No. Order processing begins once your order is submitted on the checkout page and cannot be recalled. If you would like to order additional items, you will need to place a new order on Marijuana-us.com

Can I remove items from an existing order?

No. Order processing begins once your order is submitted on the checkout page and cannot be recalled. Please call or text (702) 213-5093 to determine the status of your order and request assistance.

Can I cancel my order?

No. Order processing begins once your order is submitted on the checkout page and cannot be recalled. Please call or text (702) 213-5093 to determine the status of your order and request assistance.

Do I have to pay Shipping?

No, Shipping and handling $20 when you place an order.

Will the package be insured?

Yes. Packages will be covered by insurance, up to the point when they are delivered to the customer.

What if my package is damaged during transit?

We strongly encourage you to check the condition of your package
before accepting delivery. If the package is at all damaged, you should
not sign for it, refuse delivery, and ask the courier to return the
package to the sender.

If you discover that your package is damaged after accepting delivery, you should call the Marijuana-us contact center as soon as possible, toll-free at (702) 213-5093, to request assistance.

What if I receive the wrong order?

If you do not receive the correct order, call the Marijuana-us contact center, toll-free at(702) 213-5093, as soon as possible.

live in Washington, why do I need to confirm my order?

Under Washington state law, you will need to provide an electronic certification that you are over the minimum age required for the legal sale of a Marijuana product in the State of Washington and the Method used for payment has been issued in your name.

I live in California, why do you need to call me after 5 p.m.?

California law requires that new purchases shipping to California be confirmed by phone after 5 p.m. Please make sure your account includes an up-to-date phone number where you can be reached for this confirmation.


Shipping

How much do you charge for shipping and handling?

Shipping and handling is free for U.S residents

When will my order be delivered?

Order delivery is based on two factors: order processing time and
time in transit. We typically process all orders within two business
days. Estimated delivery will occur according to the following options
available in checkout:


  • Standard Delivery: Delivery within 3-5 business days for orders placed by 2:00 p.m. ET Monday – Friday.
  • 2-Day Delivery: Delivery within 2 business days for orders placed by 2:00 p.m. ET Monday – Friday.
  • Overnight Delivery: Next Business Day delivery for orders placed by 2:00 p.m. ET Monday – Friday.

Please
note that our delivery dates may be further affected by public holidays
and some geographic locations. We are not responsible for unanticipated
delays.

Unless you request otherwise, your order will be shipped via standard ground shipping at the cost displayed on the site before you place your order. If available, you may request delivery by another method from the options displayed on the site.

What if my package is damaged during transit?

We strongly encourage you to check the condition of your package before accepting delivery. If the package is at all damaged, you should not sign for it, refuse delivery, and ask the courier to return the package to the sender.

Do you ship to Military APO/FPO addresses and US Territories?

No. We do not ship to AFO/FPO/DPO addresses and US Territories. 

Do you deliver to PO Boxes?

Yes. We do ship to PO Boxes.

Do you ship internationally?

Yes. We ship to domestic (U.S.) and International addresses.

Do you offer same-day delivery?

No. Currently, we do not offer same-day delivery.

Where do I find my tracking number?

Your tracking number will be emailed to you after your order is processed. You can also view tracking numbers by logging into My Account on Marijuana-us.com, and going to the Order History section.

What if my package is lost in the mail?

If you suspect your package has been lost in the mail, first, check the tracking information for your package. You can view tracking numbers by logging into My Account on Marijuana-us.com, and going to the Order History section, or you can check the tracking number emailed to you.

Can you leave my package with a neighbor?

No. Orders placed on Marijuana-us.com can only be delivered to the address written on the package itself.

Why does it say my order must be signed for by an adult?

In certain jurisdictions, the delivery must be signed for by an adult in order to comply with state or local laws. At our discretion, we may require an adult to sign for the delivery in other jurisdictions or circumstances.

On which days is your shipping department closed?


The Marijuana-us.com shipping department will be closed on the following days:

  • January 1st (New Year’s Day)
  • Memorial Day
  • July 4th (Independence Day)
  • Labor Day
  • Thanksgiving Day
  • December 25th (Christmas Day)


Returns

What is your return policy?

We want you to be satisfied with your purchase from this Site. If for any reason, you are dissatisfied with your purchase, please Email us [email protected]


Promotions

Email-exclusive offers:  

Occasionally, we will send emails to our loyal customers with special offers. Offers only available to 21+ Cannabis consumers. Create an account to join our mailing list and receive these exclusive offers.